Next up in our Career Mobility spotlight series is Izzy Duffy. She joined Multiverse 6 years ago as an Apprentice and now is a Senior Business Operations Executive reporting to our Chief of Staff.
Tell us about your recent career change at Multiverse.
I joined Multiverse in 2018 as a school leaver, working in our Compliance team on a Multiverse Business Associate apprenticeship. This role enabled me to get a good grasp of the foundations of the business and work with a number of our functions, sparking my interest in project management and operations. I then had the opportunity to transition into a Delivery Operations & Governance role, whilst undertaking my second Multiverse apprenticeship in Project Management. In 2022, I moved across to our central Business Operations team to focus on delivering a range of cross-functional business projects (including process changes, internal launches, and policy and strategy). I now report directly to our Chief of Staff with responsibilities including enabling cross-functional alignment on key organisation-wide initiatives, supporting leaders, business planning and strategy, and project management.
How are you enjoying your new team and remit?
I thrive on the energy that comes from problem-solving and enjoy being in a role where I am engaging with people from all areas and levels of the business.
I’ve had the opportunity to learn about strategic planning, how we set up an effective leadership cadence, board interactions, what a day in the life of our CEO looks like, and how to build an operating cadence which enables our business to run effectively. It’s also great to work for a business that is rapidly growing, as it means you are always having to think on several levels - about what will work now, but also what will enable your solution to continue working in six months, a year, and so on. It has been really amazing following Multiverse on this journey whilst developing my career.
There is always something new, whether an exciting challenge or something new to learn! I love working with Libby, she gives exposure to ensure I am always developing my business knowledge and skillset, as well as pushing me to take ownership of new areas and grow my role. We also have SO much fun too!
Any career change comes with its challenges, what did you have to overcome and how did you approach this?
Transitioning from being an expert in one role to a learner in a new position can be challenging. It requires a shift in mindset as you move from adding value based on expertise to contributing from a place of learning and growth. While the process can be frustrating at times, it's important to maintain patience with yourself, stay curious, and have a clear understanding of your initial goals. Embrace the advantage of being able to offer a fresh perspective — it’s your career mobility superpower.
If you could share one piece of advice for someone looking to develop their career or move internally, what would it be?
Two key pieces of advice I would offer are to seek out mentors, and to maintain connections with colleagues from various teams and departments within the organisation. In my experience, internal transitions have been facilitated by mentors who have supported me throughout my time at Multiverse. When you feel you may be ready for a change, opportunities may not always be readily available, making it crucial to have a support system to help identify and go for these chances as they arise. While you are waiting for these opportunities to arise, mentors can support you with developing broader skills, help you to grow your network, and identify stretch projects to which you can lend your expertise.
I’ve also found that maintaining strong relationships with peers across the organisation can significantly improve your ability to firstly get stuff done(!), whilst also expanding your understanding of different areas within the business. Always say yes to opportunities to work on something new!
Izzy's journey from Apprentice to Senior Executive showcases our Career Mobility approach at Multiverse and highlights the importance of consistency and self-belief. Want to join a company where career mobility is a priority? We’re hiring(opens new window)
