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As we continue our Career Mobility spotlight into 2025, today we meet Alex Eacker. Alex started his journey at Multiverse in 2021 as a Learning Designer and is currently our Head of Enterprise Solutions based in our New York Office.
Tell us about your recent career change at Multiverse.
I started at Multiverse over three years ago as a Learning Designer, hired to develop bespoke programs for our US Google partnership. The initial success of that partnership, due to the need to scale the project (developing six programs is a lotof work!), led me to move into a role as a Senior Learning Designer. Subsequently, I progressed to Senior Manager, where I was responsible for managing a team of Learning Designers working across a variety of bespoke programs.
When this new role opened up on the Enterprise team, I had established myself as an expert in creating bespoke programs for our global customers (Google, Verizon, Babcock, to name a few). The role fit well with the skill set I had been developing over the past few years, as well as giving me an opportunity to manage a larger team.
How are you enjoying your new team and remit?
I'm doing my best! This new role requires me to build strong relationships with leaders and teams across Multiverse, which has been a really awesome way to learn about the intricacies of our business and meet some really smart and passionate people.
It also requires me to be creative and challenge my assumptions about what's possible. My team’s aim is to unlock new revenue opportunities by building custom content for customers, but it's not always obvious how we should be doing this. The role requires my team and I to think critically about our product as a whole, and find ways to improve or modify it to meet customers needs.
Any career change comes with its challenges, what did you have to overcome and how did you approach this?
I mentioned this earlier, but I was independently developing six programs and the customer had high-expectations and often required us to create additional resources that took up a lot of time and energy. I needed a way to objectively demonstrate the workload to effectively manage client expectations and advocate for support within Multiverse. To address these challenges, I invested significant time in implementing project management tools and adopting Story Points as a framework for capacity planning. The data I was able to collect helped me visualize the scope of the project I was working on, and helped me identify trends in the workload over the year to determine when I needed the most support. These reporting mechanisms ultimately led to me building a case for a larger team, and pushed me into a management position.
It's important to be open with your manager about your career goals and aspirations. Share what matters most to you in your role and how you envision your professional growth. These conversations can feel daunting! Especially if your ambitions seem challenging or different from current opportunities, but your manager should be supportive of your success, and work with you to get there. You might be surprised at how transparency can unlock new possibilities. Simply put, your manager and colleagues can't effectively support you if they don't know your goals and what you're striving for.
Want to join a company where career mobility is a priority? We’re hiring(opens new window).
