Creating career comebacks at Citi through data skills

For employers aiming to encourage talent back to the workforce, or transition employees into new roles, upskilling and reskilling initiatives offer a vital solution.

We explore how Citi, the global bank, is opening new pathways for individuals to return to work, start a career, or change roles within the financial services industry – while supercharging their development through the power of data skills.

Designed for those returning to work after a career break lasting more than two years, Citi’s program offers job opportunities across a wide range of roles, including operations and technology.

Participants benefit from a tailored professional development package and complete a qualification to enhance their skillsets. Since 2020, Citi has partnered with Multiverse to provide data skills training to participants.

“We believe it’s vital to have a workforce that reflects a diverse range of backgrounds, perspectives, and experiences,” says Jacqui Lloyd, Head of Apprenticeships and DEI Execution at Citi. “Through the Reactivate Your Career program, we’re committed to helping people return to careers they love or carve out a new path in the dynamic financial services industry.

“Apprenticeships are an important tool we leverage to develop future leaders and build critical skills for Citi. In our ongoing partnership with Multiverse, we’ve created career-accelerating opportunities for workers at all stages. We’ve seen first-hand how empowering our colleagues with data skills delivers impactful results and tangible advantages across the business."

Whether they’ve taken time out for family or personal obligations, or simply to reassess their career path, the program is helping a wide range of individuals navigate their way into different roles in financial services.

At the same time they receive further training in high-demand data skills, helping them to transform data into insights and make informed business decisions.

Srilakshmi joined Citi’s program in a project management role and completed a data qualification with Multiverse. She found the benefits went far beyond finding her footing back in the professional world.

“When I had my second child, I decided to take a break to prioritize my family. After three years, it felt like it was the right time to get back to work,” she said.

“What stood out to me about [Reactivate Your Career] is that it's not only about getting back to work, it's also about upskilling. Not only am I back at work, I'm also learning something new through the data program. The best part about the apprenticeship is taking those concepts and applying them to your work.”

Participants are leveraging their new skills to drive change in teams across Citi, making strides by streamlining processes, enhancing efficiencies, and crafting data visualizations. 100% of line managers said participants had created business impact for Citi using their new data skills.

Saloni is an IT project manager at Citi. Having completed a Multiverse data literacy apprenticeship during the program, she now uses her enhanced Tableau skills to create time-saving algorithms, automating monthly processes that used to be manually done.

“The skills taught on this course have backed up the incredible on-the-job training and work I’ve done in my role at Citi,” she said.

The result? She’s achieved an impressive efficiency boost of 80% when working with data and has been praised by her internal stakeholders.

“Through the Multiverse course, Saloni has also acquired a very good understanding of handling data which positions her to lead related projects within our stream,” said her line manager.

Find out more about opportunities at Citi at jobs.citi.com(opens new window).

For companies eager to unlock the power of data literacy, find out how Multiverse can help.