The world of work is changing, and it’s changing fast. Artificial Intelligence tools are no longer futuristic concepts, they are rapidly becoming everyday essentials for business success.
The companies which embrace these changes and proactively equip their teams with the necessary skills will be the ones who thrive. It’s selecting the right routes to make it happen that is hard.
Northwell Health has partnered with Multiverse to upskill across its information technology workforce to ensure they are familiar with and ready to use the latest, most powerful tools. The training has expanded employees’ skill sets and boosted their productivity, translating to real world impact: money savings and improved operational efficiency.
Through this development partnership, Northwell Health is providing its employees the opportunity to learn new skills and grow their careers through highly personalized training.
The training is being delivered by Multiverse, a tech company delivering high-quality training through applied learning, to 155 Northwell Health learners. Each learner's unique pathway is designed to help them develop their ability to make use of data and AI in a real world setting.
It focuses particularly on realizing the value from the latest data and AI tools, from Microsoft 365 Copilot, to Tableau and PowerBI.
By teaching its employees these critical new skills, Northwell Health is building an AI-native workforce capable of reimagining workflows and business processes. As they explore new AI and data skills, learners believe that they will become more efficient. Already some are reporting they will spend 6 hours less a week on tasks that had previously required manual inputs, and inefficient working practices.
One Northwell Health learner said: “I had no idea what AI could do or how it worked, but now that I understand it better I can see it being valuable in the future for other things I do day-to-day.”
This program has already helped Northwell learners reconfigure their understanding of AI tools and how they can incorporate them in their work. By upskilling their workforce, Northwell Health has supported its employees’ career growth and enabled them to deliver on critical business goals, improving operational efficiency and the company’s bottom line.
Brian Aquart, Northwell Health’s Vice President of Workforce & Community Education said: “We are so excited by the opportunities that this partnership brings for our employees to harness the power of AI to grow their careers and help the company reach its business objectives.”
“Many companies are working towards developing AI native workforces, but Multiverse’s approach to identifying, closing, and preventing skills gaps at scale while delivering against unique business goals has enabled us to continuously analyze and address our skilling needs.”
Elina Petrillo, VP HR Technology, said: “Creating a culture of continuous learning is essential in today’s fast-evolving workplace. By empowering our team to assess their skills and proactively learn new ones, we are fostering growth and driving efficiency. With rising healthcare costs, it’s more important than ever to enable employees to complete tasks faster and strengthen workforce data and software engineering capabilities. Newly acquired skills don’t just improve individual performance—they allow employees to contribute in new, meaningful ways. For just one team at Northwell, upskilling has led to increased productivity and engagement.”
Euan Blair, CEO of Multiverse said: “Northwell Health is a proven leader when it comes to innovation in healthcare. By upskilling its information technology workforce, Northwell is working towards building an AI native workforce capable of transforming and improving its business while ensuring their employees have the skills they need to leverage emerging technologies and to progress in their careers.”
