Capita aims to enhance CX and staff skillset in 100-strong AI Academy
Learn how Capita is helping colleagues leverage AI responsibly to drive business outcomes.
Industry
Outsourcing
Company size
18,000+
100
Capita colleagues participating in AI Academy
The Capita AI Academy
Capita has launched a new AI training Academy in partnership with Multiverse, delivering AI apprenticeships for more than 100 colleagues focused on leveraging AI responsibly to drive business outcomes.
The AI Academy is part of a drive from Capita to grow client satisfaction, alongside developing a team of AI-literate specialists who can provide ethical counsel in the area.
"We are committed to delivering high-quality customer experiences, driven by passionate and high-skilled employees, and we’re confident that our AI Academy partnership with Multiverse will allow us to elevate both. Every business is looking to step ahead of the AI curve, but ensuring a business does so ethically and responsibly requires people-centred initiatives and knowledge, which we believe will be delivered and deployed with our new apprentices."
Adolfo Hernandez
CEO of Capita
The training will be delivered by Multiverse to Capita colleagues delivering for clients across both its Public Service and Customer Experience divisions.
Each of the Capita employees will undergo a 13-month ‘AI for Business Value’ program, which trains people in identifying business value gains that can be achieved through using AI, and how to execute AI projects ethically.
In addition to the establishment of a leading AI-focused taskforce across the business, Capita hopes to reduce manual processes that will improve accuracy and allow colleagues to focus on performance-driving activity that is conducive to greater career satisfaction.
The 100-strong team will also be deployed to unlock new correlative understandings between data and impact and implement a culture of continuous improvement in all areas.
Olivia Lory Kay, Director of Performance and Partnering, joined the programme in June.
"I’ve been impressed by the depth and rigour of the program, which takes a targeted, practical approach to delivering AI for business value with plenty of pivot points to expand thinking and stretch horizons, including my own career development. We have some brilliant capability in our cohort and the opportunity to share knowledge and thinking is already sparking ideas for new applications."
The partnership is the latest in a series of new initiatives by Capita to enhance its AI capability, improve its offering in the market, and upskill colleagues in the use of AI technology.
"We know the skills needed to succeed in the workplace are undergoing a huge transformation, and we want to work in tandem with our people to ensure they're equipped to thrive in this new world. Enabling access to world-class training in AI is just one of the ways we ensure our teams have the skills and capabilities not only to thrive in their role, but to drive forward their careers. We all take value from learning new skills, and I can't wait to see the benefits our colleagues will see from this program."
Scott Hill
Chief People Officer at Capita
100
Capita colleagues participating in AI Academy
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