Capital One UK partners with Multiverse to improve employee data literacy

Capital One UK team members have been enrolled in Multiverse’s 13-month data apprenticeship programme, covering the core technical skills required to transform data into insights, as well as softer skills such as building narratives and presenting findings. Apprentices are benefiting from one-to-one coaching with an industry expert and are supported by a thriving community with events, socials, mentoring and leadership programmes.

Capital One UK has enrolled more than 50 associates from teams across the business in its first cohort, including Finance, HR, Business Risk and Compliance. The programme will also be used to upskill associates in the operations team (contact centre) as software engineers, helping to create a self-service data culture and improve customer outcomes.

Lucy-Marie Hagues, CEO at Capital One UK, said: “We’re excited to be one of the first in the industry to partner with Multiverse and launch this new training programme to our UK employees. Data skills are in short supply in the UK and demand for them is only going to grow.

“I’m so proud that we are giving people the opportunity in their careers and in their lives to build their own data skills. It builds confidence in every aspect of their lives and allows them to develop a new set of tools that helps them provide even better support to our customers.”

Euan Blair, CEO at Multiverse added: "Capital One UK is making a substantial investment in its people: driving forward their careers by offering world-class training in highly in-demand fields. But this investment in training doesn't only benefit those individuals: it will unlock digital transformation across their business, delivering value for their customers through effective use of data and technology.”

"The talent many businesses need often exists within the teams they have, and through apprenticeships Capital One UK is harnessing that talent and advancing their workforce.”