We sat down with Freddy Campbell to shine a light on his Career Mobility journey at Multiverse. He joined Multiverse in 2021 as a Data Coach and recently transitioned to our Sales Team as a Commercial Account Executive.
Tell us about your recent career change at Multiverse.
I recently moved across from the Delivery side of the business to our Sales team. When I joined Multiverse three years ago, it was as a Data Coach delivering our apprenticeship programmes, and after 12 months I was promoted to Technical Lead. Coach roles are a fantastic opportunity to interact with our product, understand our learners and customers, and be at the frontline of making our mission come to life. It was in my Technical Lead role that I started collaborating with the Sales team, working alongside them to develop our programmes and ensure they continued to meet customer and learner needs, as well as providing them with the right resources to communicate the value of Multiverse to potential customers.
I felt I was at the point in my career where I could take a risk and make a change and ultimately, I was lucky to have the opportunity to move internally at Multiverse. Throughout my onboarding into the Sales team, I was enabled to learn our Sales process and playbook That was about 15 months ago, and it’s been an amazing rollercoaster journey since then - I am now an Account Executive (AE) sitting within the mid-market region, and carrying my own quota!
How are you enjoying your new team and remit?
It’s been brilliant for my self-development; I’ve never learned so many things so quickly. Sales is exactly the change I was looking for - the role is demanding and you need to build new skills and resilience to achieve success. While part of a team, as an AE you’re very independent, so you get out what you put in. I’ve had to adapt to a new environment, and I’ve been taught a lot of lessons about setting yourself up for success; it’s all about laying the right foundations, having patience, and setting a strategy with a result in mind. I have brilliant colleagues and regional directors who push me to be better and to learn, its been a really exciting change of perspective.
Any career change comes with its challenges, what did you have to overcome and how did you approach this?
I think the main challenge, which I’ve already alluded to, has been throwing myself into a high-intensity, successful, and demanding sales environment with no prior sales experience. It has been a huge change, from understanding losses are part of the role and building my resilience to deal with rejection, to finding my own sales process, to keeping on top of the strategic pivots we have made as a business and GTM team. Here, you transition fairly quickly into carrying a quota - which is exciting, because you are trusted to just get into the work, but also intimidating at first. I am grateful to have had a lot of support in my new role, from our Marketing teams who make great materials and case studies, to our Operations teams, our Enablement teams for coaching, and from my colleagues and leaders in Sales.
Besides this, I have also focused on improving my organisation skills to ensure I operate a more proactive mindset. It’s easy to focus on the ‘now’ and be reactive, but long-term thinking is crucial to ensuring personal success and ultimately Multiverse achieving its revenue targets.
If you could share one piece of advice for someone looking to develop their career or move internally, what would it be?
I would sum it up as ‘exposure’. You support your own development, both in your current and future roles, by gaining exposure across the business. Widening your understanding helps you have an idea of what you might want to do in the future, as well as how to improve in your current role. Make the most of your internal network by talking to as many people as possible; in my experience, everyone at Multiverse is happy to chat and share their insights, so don’t be afraid to ask for someone’s time!
If you can, get involved in cross-functional initiatives and projects - working cross-team is a great way to gain real insight into other business areas and what the roles actually involve. I was lucky to have a brilliant manager in Delivery, Lily, who was amazing at aiding my development and finding opportunities for me to gain exposure. She was also supportive and understanding when I expressed my desire for change, and we’ve kept in touch since. Talk to your manager or team lead, or seek out a mentor internally - having a sounding board can be really helpful in supporting you to take action from your learnings, and their network can help you identify those projects. The dream role doesn’t always appear overnight, but seeking exposure and learning opportunities will help you find it.
Freddy’s journey from Coach to AE showcases our Career Mobility approach at Multiverse and highlights the importance of the right mentality when wanting to execute a career change. Want to join a company where career mobility is a priority? We’re hiring(opens new window).
