Read our latest research and access practical guides for leaders

Research, guides and reports

 Stay informed on the latest workforce trends

Blog

Access expert insights from live and on-demand events

Events and webinars

Explore success stories from Multiverse customers.

Case studies

Resources

We're providing equitable access to economic opportunity, for everyone

Our mission

It’s time for our workforces to reflect our society. Let’s make it happen

Diversity, Equity and Inclusion

Together we’ll change what’s possible in education and work, through the power of professional apprenticeships

Careers

News & Blog

Exciting research happening across our Learning Science Team

Learning Science Research Hub

About

Ready to get started with your workforce transformation?

Learn how Capita is helping colleagues leverage AI responsibly to drive business outcomes.

Capita aims to enhance CX and staff skillset in 100-strong AI Academy

Industry

Company size

Capita has launched a new AI training Academy in partnership with Multiverse, delivering AI apprenticeships for more than 100 colleagues focused on leveraging AI responsibly to drive business outcomes.

The AI Academy is part of a drive from Capita to grow client satisfaction, alongside developing a team of AI-literate specialists who can provide ethical counsel in the area.

CEO of Capita

dark-eclipse / eclipse-500

The training will be delivered by Multiverse to Capita colleagues delivering for clients across both its Public Service and Customer Experience divisions. 

Each of the Capita employees will undergo a 13-month ‘AI for Business Value’ program, which trains people in identifying business value gains that can be achieved through using AI, and how to execute AI projects ethically.

In addition to the establishment of a leading AI-focused taskforce across the business, Capita hopes to reduce manual processes that will improve accuracy and allow colleagues to focus on performance-driving activity that is conducive to greater career satisfaction.

The 100-strong team will also be deployed to unlock new correlative understandings between data and impact and implement a culture of continuous improvement in all areas.

Olivia Lory Kay, Director of Performance and Partnering, joined the programme in June. 

The partnership is the latest in a series of new initiatives by Capita to enhance its AI capability, improve its offering in the market, and upskill colleagues in the use of AI technology.

Chief People Officer at Capita

ultraviolet / ultraviolet-500

Capita colleagues participating in AI Academy

Learn why Jaguar Land Rover teamed up with Multiverse to take steps toward their data transformation.

Unleashing the power of data through upskilling at Jaguar Land Rover

Jaguar Land Rover had three main objectives for their upskilling efforts:

Equipping employees with the knowledge and skills needed to identify opportunities to reduce costs and increase revenue.

Building a data-driven culture that knows how to apply and leverage data in various scenarios – with the ultimate goal of increasing productivity and efficiency across the business.

Increasing employee satisfaction and engagement by investing in skills development.

Jaguar Land Rover launched the Multiverse Data Fellowship program to equip employees with the skills needed to become experts in data analysis, modelling and machine learning.

There are currently 600 Jaguar Land Rover employees on a Multiverse Data Fellowship program across every department in the organization, including Manufacturing, Product Engineering, Finance, Transformation, Supply Chain and many more.

Chief Data Officer at Jaguar Land Rover

eclipse / eclipse-200

Identifying opportunities to increase efficiency

After six months on the programme, Data Fellowship learner Kamil Poreda was able to identify production inefficiencies by creating a Tableau dashboard for Production Leads. These insights into the efficiency of the manufacturing lines have resulted in the production of 600 extra cars per week.

Another apprentice, Huijie Ma, utilised Tableau to create dashboards reporting on the electrical diverts from manufacturing. This solution helped save Huijie and her team four hours a day, which equates to 85 hours saved per month.

The reports revealed the root causes of the divert, allowing ownership to be traced back to the specific functions, production lines and work groups, which created an opportunity for an efficient process of divert reduction.

The Data Fellowship program has also supported driving employee engagement - an incredible 100% of learners agree the program aligns with their professional and personal goals.

Manufacturing, FACMON Controller at Jaguar Land Rover

We explore how Citi, the global bank, is opening new pathways for individuals to return to work, start a career, or change roles within the financial services industry - through data skills training.

Creating career comebacks at Citi through data skills

Company size 

For employers aiming to encourage talent back to the workforce, or transition employees into new roles, upskilling and reskilling initiatives offer a vital solution.

We explore how Citi, the global bank, is opening new pathways for individuals to return to work, start a career, or change roles within the financial services industry – while supercharging their development through the power of data skills.

About Citi’s Reactivate Your Career Program

Designed for those returning to work after a career break lasting more than two years, Citi’s program offers job opportunities across a wide range of roles, including operations and technology.

Participants benefit from a tailored professional development package and complete a qualification to enhance their skillsets. Since 2020, Citi has partnered with Multiverse to provide data skills training to participants.

Head of Apprenticeships and DEI Execution at Citi

Transformative opportunities with data upskilling

Whether they’ve taken time out for family or personal obligations, or simply to reassess their career path, the program is helping a wide range of individuals navigate their way into different roles in financial services.

At the same time they receive further training in high-demand data skills, helping them to transform data into insights and make informed business decisions.

Srilakshmi joined Citi’s program in a project management role and completed a data qualification with Multiverse. She found the benefits went far beyond finding her footing back in the professional world.

Data learner at Citi

Driving business impact with data literacy

Participants are leveraging their new skills to drive change in teams across Citi, making strides by streamlining processes, enhancing efficiencies, and crafting data visualisations. 

100% of line managers said participants had created business impact for Citi using their new data skills.

Having completed a Multiverse data literacy program, Saloni now uses her enhanced Tableau skills to create time-saving algorithms, automating monthly processes that used to be manually done.

IT project manager at Citi

The result? She’s achieved an impressive efficiency boost of 80% when working with data and has been praised by her internal stakeholders.

“Through the Multiverse course, Saloni has also acquired a very good understanding of handling data which positions her to lead related projects within our stream,” said her line manager.

Empower your teams with the skills of the future

Find out more about opportunities at Citi at

of line managers say learners have driven business impact

efficiency increase tracked by a Citi learner

Learn how upskilling is boosting data skills across the NHS workforce, supporting digital transformation strategies, and improving patient outcomes.

Unlocking NHS digital transformation through data upskilling

Size

People, data, and technology are crucial to the future evolution of the NHS.

As part of the NHS Long Term Workforce Plan, leaders across the country are seeking to modernise the organization’s digital and data infrastructure. By making more effective use of data, they aim to better meet patient needs and offer a higher level of personalised care.

Since 2020, Multiverse has partnered with over 40 different NHS bodies – ranging from NHS trusts, to whole integrated care systems like Leeds Health and Care Academy – to launch NHS Data Academies, designed to embed data skills across the workforce, support NHS digital transformation strategies, and improve patient outcomes.

The solution: Equipping NHS employees with in-demand data skills

Through the NHS Data Academies, over 500 NHS employees have enrolled on Multiverse data upskilling programs in the past three years. This includes personnel in clinical, operational, administrative, and IT-related roles – laying the necessary foundations to improve data literacy organization-wide.

Employees are empowered to upskill, improve their data literacy, and develop digital skills across a range of learning pathways.

Each of the NHS Data Academies share a common set of goals:

 by helping staff improve their confidence and efficiency in handling data. Across the NHS data academies, apprentices have tracked an average time saving of 6.4 hours per week from improving their data skills.

 by extracting actionable insights from complex data sets.

 by leveraging data to provide more personalised care.

During their program, employees gain new skills through applied learning – using their new skills in real-time, on projects at the front lines of the NHS. It’s this combination that drives measurable impact.

Improving operational efficiencies and patient outcomes at North London Mental Health Partnership

When North London Mental Health Partnership (NLMHP) launched its Digital Academy with Multiverse, it took another stride towards a more efficient way of working. The initiative emphasises the intelligent use of data to drive improvements and efficiencies, by providing employee training to more than 100 staff across every division of NLMHP.

Chief Digital Information Officer at NLMHP

With improved digital capabilities, NLMHP aims to help employees become more efficient across a wide range of workflows, including project management, analysis and forecasting. The training aims to make the Partnership more data-driven and productive, ultimately resulting in improvements to patient outcomes and services.

Driving digital transformation at the National Institute for Health and Care Excellence

The National Institute for Health and Care Excellence (NICE) helps practitioners and commissioners get the best care to people, fast, while ensuring value for the taxpayer. NICE does this by producing useful and usable guidance for health and care practitioners.

Associate Director of Data Management at NICE

NICE had access to plenty of data to help inform their people and services, but wanted to leverage it more effectively, to boost productivity.

At the start of the partnership, Multiverse conducted a skills gap analysis across each division at NICE, which identified the target areas that would see the biggest impact from an upskilling program.

Average time per week saved by learners with improved data skills.

Learn how international construction enterprise Laing O’Rourke builds data capability from inside its workforce.

How Laing O'Rourke is building its workforce for a data-driven future

On average, construction employees spend 29% of their time working with data unproductively, according to the 

. It’s a growing challenge, particularly in a space like construction – where daily workflows are so closely tied to complex, business-critical datasets.

To store, use, and analyse data more effectively, construction companies are taking steps to build their data maturity.

Laing O’Rourke is one example. Since 2021, the team has worked with Multiverse to improve data skills and create data champions across the organisation.

Discover how Laing O’Rourke has enhanced workforce capability and powered a data revolution within its business, laying the foundation for a valuable data strategy.

The upskilling opportunity for construction transformation

The construction industry deals with complex data, from geospatial and survey information to cost estimations and financials. As the scale of projects and data estate grew at Laing O’Rourke, decision-makers realised that data skills were needed outside of a ring-fenced IT department. If not, critical 

Group Head of Data and Analytics at Laing O’Rourke

Multiple teams across Laing O’Rourke stood to benefit from data upskilling courses.

Laing O’Rourke partnered with Multiverse in 2021 to establish their Data Academy. Initially, 87 employees enrolled in courses to improve data skills across the company – transforming how they handle and gain insights from data.

Today, Laing O’Rourke has had nearly 300 members of staff enrol on the Academy, driving transformation within the firm.

The results: The impact of the Data Academy

Pedro reflects that initially, Laing O’Rourke simply wanted to see whether the Academy would “stick”.

They saw fast success, and now, staff from teams across engineering, quantity surveying, HR and more have learned how to use data more productively.

“It’s created more and more demand, because when staff see the value, they see there is a clear return on investment.”

The Data Academy has shifted Laing O’Rourke’s operating model – bringing data capabilities out of the IT team and closer to other employees who use it every day. It has two main advantages:

1. Measurable efficiencies for dashboard product owners

Employees with newfound data skills have driven new levels of productivity for Laing O’Rourke. Pedro told us how data-literate teams can now generate dashboards, develop systems for automation, and reduce silos across the organization.

Upskilling has also helped staff make sense of data and explore new opportunities with technologies like AI. Pedro highlighted how they can “look beyond chatbots” to applications such as risk management and data-driven sustainability initiatives.

But while anecdotal evidence tells a compelling story, Laing O’Rourke’s transformation journey needs to be informed by data. Tools to measure the success of change help the team validate the value of upskilling through a standardised return on investment analysis.

The figures are then validated with line and functional managers to support the business case for upskilling. Ultimately, Laing O’Rourke has found that if more people in the business have data skills, more value can be unlocked.

To drive success, Laing O’Rourke selected members of staff who worked with a lot of data to participate. These were the stakeholders who could influence the most change and increase wider data literacy across the organization.

They found that once staff were aware of the importance of data quality, they would try to design new ways of working that led to process change. “That’s where we really see increased capabilities,” Pedro reflected, “when staff ask “why is this important? what can I actually do with this?”

This mindset change spread down from leaders, and out through individual branches of the business.

“There’s a butterfly effect when you’re reducing silos and breaking down barriers. When employees can save themselves five hours a week, they can enable their team to each save five hours a week. That’s where we see the culture change and the real transformation.”

Since recognising the lack of data maturity in the business, the team at Laing O’Rourke has successfully developed data capabilities and driven business growth.

Embedding data skills throughout the workforce is critical for staying competitive as industries accelerate their transformation efforts.

As Pedro put it, “you can bring as many great technologies in as you want, but if you don’t bring people’s knowledge up and give them skills to work with that data, you’re not going to get the benefit.”

 to upskill your staff, achieve greater data literacy and build toward business transformation goals.

Learn why a leading global technology company launched an advanced AI Transformation academy in partnership with Multiverse.

HCLTech partners with Multiverse to upskill employees in AI and GenAI

HCLTech's AI academy aims to upskill its workforce in AI and generative AI (GenAI) to deliver significant business value to clients with AI solutions and boost overall productivity.

The partnership will see select HCLTech employees in the UK embark on a 13-month ‘AI for Business Value’ course, with a focus on business benefits and ethical aspects of AI projects. 

This initiative aligns with HCLTech’s goal of upskilling 50,000 employees in GenAI by 2025, improving productivity and enhancing client and employee satisfaction.

Chief Growth Officer, Europe and Africa, Diversified Industries at HCLTech

Upon completion of their training, employees will be better equipped to analyse their AI-integrated performance metrics, fostering a culture of insightful continuous improvement and maximizing individual and team potential.

CEO at Multiverse

HCLTech partners with Multiverse to upskill UK employees in AI and GenAI

Learn how we help universities build digital skills in their workforce through dedicated upskilling programs.

How Goldsmiths University unlocked new benefits from closing skills gaps

Goldsmiths, University of London, partnered with Multiverse and invited staff across all functions to enrol in the Data Academy.

Here, they learn skills including analytics, AI and predictive modelling that can assist with their day-to-day tasks.

Chief Information Officer at Goldsmiths

galaxy / galaxy-500

Throughout the program, employees at Goldsmiths learned how to:

– upskilling has empowered individuals across the organization to become ‘digital professionals’, reducing their reliance on the IT department.

– teams at Goldsmiths have optimised internal processes using skills learned on the program, streamlining workflows like manual data entry.

Upskilling the workforce at your university

Data skills have transformed how staff at Goldsmiths work, take ownership of data, and provide the best possible experiences for students.

Learn more about how Multiverse can support your university to identify skills gaps and build new opportunities through upskilling.

Learn how WGSN is harnessing the power of upskilling to arm employees with all the right skills.

Driving revenue through data upskilling at WGSN

As the world’s leading consumer trend forecaster, WGSN has over 20 years’ experience in forecasting, data analytics and expert advisory - helping brands around the world create the right products at the right time for tomorrow’s consumer.

But the team’s analyzes are only as good as the data that goes into them. That’s where partnering with the right internal subject matter experts is crucial.

To reduce the pressure coming into the company’s central data teams, while continuing to drive innovation across the organization, the data analytics leaders at WGSN are driving forward a business wide data initiative. 

This initiative places a focus on data acceleration to support colleagues in varied departments to gain confidence in data skills and usage. A goal that they would soon find out, would help drive both productivity and revenue.

VP of Data Analytics at WGSN

WGSN has over 250 in-house industry experts, data scientists and advisory consultants. With this large of an organization, serving clients in over 120 countries, the data team at WGSN was receiving regular requests for data support from colleagues in different global departments.

Evolving data capabilities organization-wide meant that teams in departments from content to client advisory could better utilise data to serve WGSN’s clients and partners.

By offering both beginner level and advanced programs, WGSN made data skills accessible for employees across the organization, regardless of their individual starting point.

With an increased focus on expanding their quantitative data capabilities to match their qualitative capabilities and accelerate the process, the team at WGSN knew they’d need a forward-thinking learning partner to help bring their vision to life.

Multiverse’s data upskilling programs are establishing a firm foundation in data analysis across WGSN - helping employees translate data into insights, build data-driven narratives, and present key findings.

Strategic Account Director at WGSN

As a participant in the data program herself, Rachelle knows just how valuable strong data skills can be. Charged with forging meaningful client partnerships and trend collaborations, she’s witnessed the value of organization-wide data literacy firsthand and even managed to use her new skills to take an existing client deal and double its value - all down to the addition of data capabilities.

WGSN has witnessed the tangible benefits of the program on key growth targets.

Empowering meaningful ways of collaborating with clients

Since the start of the data acceleration program, the WGSN partnerships team has been able to:

 that are now some of the most popular among clients

to bring forward products that support their top priorities

Armed with the right data and reports, Rachelle and the account management team were able to deliver strategic value to their partners, including one key client who was seeking deeper insights on seasonal trends.

The team at WGSN also witnessed a deeply human value-driver.

Business Intelligence Developer at WGSN

For the team at WGSN, this is only the beginning. As the organization continues to focus their efforts on driving innovation, reducing time per task and increasing revenue through the power of data upskilling, greater efficiencies are sure to follow.

increase in client partnership size driven by one learner

Learn why local government leaders are finding, fixing, and closing data skills gaps to deliver the best possible services to residents.

Bridging the data skills gap at Cheshire West and Chester Council

Cheshire West and Chester Council relies on a huge range of data to manage and underpin service delivery and has hundreds of employees working with data every single day.

In partnership with Multiverse, the council ran a skills assessment to identify if there were areas in which the use of data could be improved through training.

Senior Manager for Strategic Data Systems at Cheshire West and Chester Council

That skills scan found that, while many employees were analyzing data, less than 10% were engaging in predictive analysis. It offered a huge opportunity for the council to make the most of the data they had to better predict service demand, deliver an enhanced service to residents, and inform budget planning.

Now, having enrolled more than 70 colleagues from a range of services onto data upskilling programs, new data skills are unlocking valuable insights about the needs of residents and communities, enabling the council to deliver focused digital and transformation programs.

Services are benefiting from a saving in staff time on data management tasks and the Council is seeing wider impact from the creation of the new, Council-wide Data Hive network, supported from the central data science and engineering hub.

Learn why leaders at EDF Energy are building data skills capability to drive efficiency gains.

Identifying, quantifying, and closing skills gaps at EDF Energy

EDF Energy partnered with Multiverse to assess skills and competencies across several business units.

Senior Leader of Commercial Operations at EDF

The Multiverse skills analysis found that, of employees who use data daily, 

19.9 hours a week were spent on data tasks, 

including predictive modeling, engineering data, producing visualisations, managing spreadsheets and analysing data.

, if employees were more skilled users of data.

Identifying room for efficiency gains, EDF launched a Data Academy, enrolling staff onto data upskilling programs.

potential time savings identified with data upskilling

Learn how one of the world’s leading business schools chose to partner with Multiverse to upskill their employees and unlock their full data potential.

Enhancing data capabilities through upskilling at London Business School

London Business School's vision is to have a profound impact on the way the world does business and the way business impacts the world. It's consistently ranked among the best business schools globally and is widely acknowledged as a centre for outstanding research. 

The School equips its diverse student body with the tools needed to tackle today’s business challenges and connects them with many of the world’s leading thinkers.

London Business School launched the Multiverse upskilling program to grow their data-driven culture.

Our resources

Research, guides and reports

Blog

Events and webinars

Case studies

About us

Our mission

Diversity, Equity and Inclusion

Careers

News & Blog

Learning Science Research Hub

Our resources

Research, guides and reports

Blog

Events and webinars

Case studies

About us

Our mission

Diversity, Equity and Inclusion

Careers

News & Blog

Learning Science Research Hub

Case studies

Capita aims to enhance CX and staff skillset in 100-strong AI Academy

Unleashing the power of data through upskilling at Jaguar Land Rover

Creating career comebacks at Citi through data skills

Unlocking NHS digital transformation through data upskilling

How Laing O'Rourke is building its workforce for a data-driven future

HCLTech partners with Multiverse to upskill UK employees in AI and GenAI

How Goldsmiths University unlocked new benefits from closing skills gaps

Driving revenue through data upskilling at WGSN

Bridging the data skills gap at Cheshire West and Chester Council

Identifying, quantifying, and closing skills gaps at EDF Energy

Research, guides and reports

Blog

Events and webinars

Case studies

Our mission

Diversity, Equity and Inclusion

Careers

News & Blog

Learning Science Research Hub

.css-v0jgcu{position:absolute;top:0;left:0;}.css-19sk4h4{position:relative;}Case studies

Capita aims to enhance CX and staff skillset in 100-strong AI Academy

Unleashing the power of data through upskilling at Jaguar Land Rover

Creating career comebacks at Citi through data skills

Unlocking NHS digital transformation through data upskilling

How Laing O'Rourke is building its workforce for a data-driven future

HCLTech partners with Multiverse to upskill UK employees in AI and GenAI

How Goldsmiths University unlocked new benefits from closing skills gaps

Driving revenue through data upskilling at WGSN

Bridging the data skills gap at Cheshire West and Chester Council

Identifying, quantifying, and closing skills gaps at EDF Energy

Case studies